Privacy Policy

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Schedule an appointment
• Fill out forms on our website
• Contact us via phone, email, or other methods
• Participate in our services

Health Information

As a healthcare provider, we collect and maintain protected health information (PHI) including:

• Medical history and mental health records
• Treatment notes and progress reports
• Billing and payment information
• Emergency contact information

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website information
• Device and operating system information

2. How We Use Your Information

We use your information for the following purposes:

• Providing Healthcare Services: To deliver mental health treatment and therapy services
• Appointment Management: To schedule, confirm, and manage your appointments
• Communication: To contact you about your care, appointment reminders, and important updates
• Billing and Payment: To process payments and maintain financial records
• Legal Compliance: To comply with applicable laws and regulations
• Website Improvement: To analyze and improve our website functionality

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• Healthcare Providers: With other healthcare professionals involved in your care
• Legal Requirements: When required by law or court order
• Emergency Situations: To prevent imminent harm to you or others
• Business Associates: With vendors who assist in our operations (under strict confidentiality agreements)

4. Data Security

We implement comprehensive security measures to protect your information:

• Encrypted data transmission and storage
• Secure servers and firewalls
• Regular security audits and updates
• Access controls and authentication
• Staff training on privacy and security
• Physical security measures for our facilities

5. Your Rights

You have the following rights regarding your personal and health information:

• Access: Request a copy of your health records
• Amendment: Request corrections to your information
• Restriction: Request limits on how we use your information
• Confidential Communications: Request to receive communications by alternative means
• Accounting: Request a list of disclosures we have made
• Complaint: File a complaint if you believe your privacy rights have been violated

6. Cookies and Tracking

Our website uses cookies to improve your experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, though disabling cookies may affect website functionality.

7. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

We provide services to minors under the supervision of parents or guardians. We collect only the minimum information necessary for treatment and comply with all applicable laws regarding children's privacy, including COPPA where applicable.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "last updated" date
• Sending email notifications for significant changes
• Providing notice during your next appointment

10. Contact Information

If you have questions about this privacy policy or your privacy rights, please contact us: