Terms of Service

1. Acceptance of Terms

By accessing and using the services of The Soulcare Center, including our website, scheduling appointments, and receiving treatment, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Description of Services

The Soulcare Center provides professional mental health services including:

• Individual therapy and counseling
• Couples and family therapy
• Group therapy sessions
• Psychological assessments
• Crisis intervention services
• Mental health education and resources

All services are provided by licensed mental health professionals in accordance with applicable laws and professional standards.

3. Eligibility and Registration

Age Requirements

• Adults (18+) may schedule and consent to their own treatment
• Minors require parent/guardian consent and involvement
• Emancipated minors may consent to their own treatment with proper documentation

Registration Requirements

To use our services, you must:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us promptly of any changes to your information
• Comply with all applicable laws and regulations

4. Appointment Policies

Scheduling

• Appointments must be scheduled in advance through our booking system or by phone
• We will confirm all appointments via email or phone
• Same-day appointments are subject to availability

Cancellation Policy

• Cancellations must be made at least 24 hours in advance
• Late cancellations (less than 24 hours) may incur a fee
• No-shows will be charged the full session fee
• Emergency situations will be considered on a case-by-case basis

Tardiness

• Please arrive 10 minutes early for appointments
• Late arrivals may result in shortened sessions
• Sessions will end at the scheduled time regardless of late arrival

5. Payment and Billing

Fees and Payment

• Payment is due at the time of service unless other arrangements are made
• We accept cash, credit cards, and bank transfers
• All fees are charged in Pakistani Rupees (PKR)
• Returned checks will incur additional fees
• Payment plans may be available upon request and approval

Outstanding Balances

• Accounts over 90 days past due may be sent to collections
• Collection fees will be added to outstanding balances
• Services may be suspended for non-payment

6. Treatment Policies

Informed Consent

Before beginning treatment, you will receive detailed information about:

• The nature and goals of treatment
• Potential risks and benefits
• Alternative treatment options
• Confidentiality policies and limits
• Your rights as a client

Client Responsibilities

As a client, you agree to:

• Participate actively and honestly in treatment
• Attend scheduled appointments regularly
• Complete assigned therapeutic tasks
• Communicate openly about your concerns and progress
• Follow safety plans and treatment recommendations

Therapist Responsibilities

Our therapists will:

• Provide competent and ethical treatment
• Maintain appropriate professional boundaries
• Respect your dignity and autonomy
• Protect your confidentiality within legal limits
• Collaborate with you in developing treatment goals

7. Confidentiality and Privacy

We are committed to protecting your privacy and maintaining confidentiality in accordance with:

• HIPAA (Health Insurance Portability and Accountability Act)
• State and federal privacy laws
• Professional ethical standards

Limits to Confidentiality

Confidentiality may be limited in the following situations:

• Risk of harm to self or others
• Suspected child or elder abuse
• Court orders or legal proceedings
• Consultation with other healthcare providers (with your consent)

8. Crisis and Emergency Procedures

Emergency Situations

In case of a mental health emergency:

• Call 911 or go to your nearest emergency room
• Contact the National Suicide Prevention Lifeline: 988
• Call our crisis line: +92 331 5158111

After-Hours Contact

• Non-emergency messages can be left on our voicemail
• We will respond to non-urgent messages within 24-48 hours
• For urgent but non-emergency situations, call our crisis line

9. Technology and Communication

Website Use

• Our website is for informational purposes and appointment scheduling
• Do not use email or website forms for emergency communications
• Information transmitted online may not be completely secure

Telehealth Services

If you participate in telehealth services:

• You must be located in the same state where your therapist is licensed
• You are responsible for ensuring privacy during sessions
• Technical difficulties may require rescheduling
• Emergency procedures may be limited during remote sessions

10. Termination of Services

Client-Initiated Termination

• You may terminate services at any time
• We recommend discussing termination with your therapist
• You remain responsible for any outstanding balances

Provider-Initiated Termination

We may terminate services if:

• Treatment goals have been achieved
• You require services beyond our scope of practice
• There are safety concerns for staff or other clients
• You violate these terms of service
• You fail to pay for services as agreed

11. Limitation of Liability

While we strive to provide excellent care, we cannot guarantee specific treatment outcomes. Our liability is limited to the cost of services provided. We are not liable for:

• Indirect, incidental, or consequential damages
• Actions taken by you outside of our treatment sessions
• Technology failures or security breaches beyond our control
• Third-party actions or services

12. Dispute Resolution

Grievance Procedure

If you have concerns about your treatment:

1. Discuss the issue directly with your therapist
2. If unresolved, contact our clinical director
3. File a formal complaint with our administration
4. Contact your state licensing board if necessary

Mediation

For disputes not resolved through our grievance procedure, we encourage mediation before pursuing legal action. Both parties will share mediation costs equally.

13. Governing Law

These terms are governed by the laws of the state where our practice is located. Any legal proceedings must be brought in the appropriate courts of that jurisdiction.

14. Changes to Terms

We may update these terms from time to time. Changes will be:

• Posted on our website with an updated effective date
• Communicated to active clients via email or during sessions
• Available for review in our office

Continued use of our services after changes constitutes acceptance of the new terms.

15. Contact Information

Questions about these terms should be directed to: